Our Guarantee

We think you'll like our curriculum products, and it's important to us that you are happy with your purchase. That's because if you're satisfied, you'll be much more likely to try our other products!

Why don't we offer free previews?
Yes, we realize that some of the commercial publishers offer you a preview copy. Unfortunately, because we're a state agency, our budget does not allow us to do that. However, once you've purchased your curriculum, if you are not completely satisfied, we do want you to return it.

Prior to returning any item(s), please review the information below regarding our return policy:

  • All returns must be authorized by CIMC. Call Customer Service at 800-654-4502 to request approval.
  • No returns accepted on videos, CDs, or DVDs, including PowerPoint presentations, Module Reviews, specialty items, obsolete or print-on-demand materials.
  • Items returned in resalable condition within 30 days from date order was shipped will be credited to customer account. A 20% restocking fee will be charged. The customer is responsible for shipping and handling costs.
    Note: This includes preview copies in which a customer orders a single copy for review to determine whether the item is what is needed/desired.
  • The customer is responsible for returning shipments by UPS or other insured methods, unless the order was improperly filled or the items were damaged during shipping.
    Note: If any product is damaged in shipment or received because of an order-filling error, please call CIMC Customer Service immediately to arrange for a return and replacement of damaged item(s). Adjustments must be made within 30 days of shipping date.
  • Please include a copy of the packing slip or invoice when returning any merchandise.
  • Absolutely no returns will be accepted after 30 days from date of purchase date.
  • Send your returns to:
    CIMC Instructional Materials Warehouse
    Oklahoma Department of Career & Technology Education
    1201 N. Western Road
    Stillwater OK 74075-2723

Just like our commercial counterparts, all CIMC materials are copyrighted. That means they can't be copied unless it specifically says so on the material. We realize that by packaging some of our materials in a loose-leaf format they would be easy to photocopy, but please do not copy them and then return the originals to us.

Please note that our return policy does not include CD and video products.

In the event these guidelines are not followed, materials will be returned to the customer at the customer's expense.

Alternative formats are available upon request.

Questions?
Contact our Customer Service staff at 800.654.4502 or email us.